Technical Service

contact-tech-support S.T.A. Branca Idealair is specialized in maintenance, remote support and other technical service activities for Branca Air Conditioning Systems

The Mission is focused on guaranteeing Quality Management through a constant, efficient and reliable service activities on Branca Climatic Units in order to maintain steady conditions of Standard Atmosphere inside the laboratories.

Our Technical Service team operates as follows:

  • C.I.C. - MAINTENANCE "CYCLE" or preventive service
    This formula is applied in all cases where it's possible to identify the frequency of unit failures or related items that, regardless of their operations, needs a periodical technical service established by a Contract defined with Customer Policy;

  • O.N.C. - MAINTENANCE "ON CONDITION" or periodical service
    It consists in visual or mechanical inspections through a full-mapping of the Laboratories, evaluating the uniformity of thermo-hygrometric conditions and setting up control parameters or adding technical upgrades to the Climatic units during their Normal Operation and after the inspections performed by the technician;

  • C.O.R. - MAINTENANCE "FAILURE" or corrective service
    It is only applicable to those unit components whose failure can't be predicted or determined, but only solved by the inspection of technician including components replacement;


The Technical Service involves the active collaboration of the whole technical team

Maintenance means to have a direct interaction with Customer keeping in contact with technician after the service and taking special care of Climatic unit operation.

The new applications of Quality Management System (QMS) are related to the requirements of all users, whose goal is to follow the proper and valid indications.

S.T.A. Branca Idealair policy about technical service is exclusively focusing on training, study and consolidation of a specific activity with Qualified Staff for this specific task embracing all planning, logistical and commercial aspects.

S.T.A. BRANCA IDEALAIR is company accreditated ISO 9001:2015 - Certificate ICIM 0588/7 for servicing activities on air conditioning systems and associated member of ASSOFRIGORISTI Italian Refrigeration Association.


Since 2011, Technical Service starts an innovative way of Remote support based on functional checks done on Climatic unit by remote to prevent events of Conditions OUT OF TOLERANCES and Climatic unit breakdown.